How do I return an item? If you are not completely satisfied with your purchase, return it within 60 days of receipt for an exchange or refund (excluding shipping and handling charges). After 60 days, you will receive a merchandise credit for the value of the merchandise returned (excluding shipping and handling charges).  If you have a question or if there is a  problem with your order, please call customer service at 414-288-3050 or email us at spirit.shop@marquette.edu For your protection, insure or ask for tracking numbers for your return package.  If you use USPS to return your merchandise, it is recommended that you ask for Delivery Confirmation for your return.    The Marquette Spirit Shop is not responsible for packages lost in transit. Returns may be sent to us or returned to The Marquette Spirit Shop in Milwaukee. Unworn apparel and most items may be returned within 60 days of delivery for a full refund of the purchase price or exchange. Perishable items and open CD/DVD cannot be returned. Items should be returned in their original packaging with the original return/exchange form. Shipping and handling charges are not refundable. We will pay for the return shipping costs if the return is a result of our mistake.  Please call the Marquette Spirit Shop at 414-288-3050 or email us at spirit.shop@marquette.edu if we have made a mistake on your order.  A refund/exchange will be issued within 10 business days of receiving the returned merchandise. If you have any questions, please contact customer service at 414-288-3050 for more information about returning an item. Thank you.